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Impactful Conversations: Learning to Give & Receive Feedback

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Program Purpose

The intent of the program is to provide you with the know-how and skills to give feedback that optimizes ownership in the individual’s own personal and professional development, as well as to be able to receive feedback in a manner that lets the person know you appreciate their efforts and you are willing to make necessary changes. You will learn an effective way to give your feedback regarding behavioral habits and attitudes in a manner that engages the person in the conversation with you. The approach learned can be applied in a performance appraisal context as well as any other feedback situation you find yourself in.

Program Expectations

  • Recognize how to bring your best forward in a performance review conversation by acknowledging your blind spots and committing to change
  • Reinforce your collaborative mindset as you help your direct reports turn your feedback into concrete actions
  • Communicate your feedback with clarity to your direct reports and your manager
  • Take ownership of your professional development when it comes to receiving feedback from your manager

Program Navigation

Below, you will find the program navigation divided into an Introduction and Four Modules. Each Module ends in a short evaluation to determine your knowledge retention. You must Pass the evaluation before you can continue into the following module. Start the program by clicking on the first lesson, then advance by clicking on the “COMPLETE LESSON” button.

Once all the lessons are complete, the course is complete and your certificate of completion will be generated and ready to download from the course page.

Satisfaction Survey

When you complete the course, please time a few minutes to fill the satisfaction survey (the last lesson of the course).



Other Lessons

Course Satisfaction Survey

The satisfaction surveys are totally anonymous. This is a third party service embedded in this lesson and will not record any personally identifiable information.

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